Terms and conditions

1. General

These terms apply to buying products and ordering services on radiesthesia.eu. The seller is SOMEL, razvojni inženiring, d.o.o., Dolga Poljana 18, 5271 Vipava, Slovenia (the “seller”). By placing an order the customer confirms that they have read and accept these terms.

Until sales open we do not accept orders. A message of interest is not an order and binds neither the customer nor the seller.

2. Products and services

Products and services are described on the Shop and Services pages. Images may be illustrative.

Services are performed remotely, based on the information the customer sends. The result is sent by email.

3. Prices

Prices are in euros and include VAT. The price is the same for every payment method. Delivery costs are not included in the product price and are shown before the order is placed.

The price published at the moment the order is placed applies.

4. Conclusion of the contract

The contract is concluded when the seller confirms the order by email. It is concluded in Slovenian or English, depending on the language of the order. The seller keeps the order and the confirmation electronically and sends them to the customer on request.

5. Payment

• By payment card, Apple Pay or Google Pay through the payment provider Stripe. The seller never sees or stores card details.
• By bank transfer against a pro forma invoice, also with a UPN QR code. Payment is due within 8 days.

Products are shipped and services started once payment is received. The invoice is sent by email.

6. Delivery of products

We ship with Pošta Slovenije (Slovenian Post) to Slovenia and other countries of the European Union. Postage is not included in the product price and is charged separately; its amount and the expected delivery time are shown before the order is placed. If we cannot deliver within that time, we inform the customer, who may then withdraw from the contract.

7. Performance of services

• Measurement 0–10: we usually send the result within 1–2 days of receiving payment and all the information needed, or within 1–16 hours for urgent delivery.
• Geopathic stress map: the time frame is agreed when ordering.

The customer sends only information and material (for example a floor plan) they are entitled to use. The seller uses it solely to perform the ordered service.

8. Right of withdrawal

A consumer may withdraw from the contract within 14 days without giving any reason. For products the period starts on the day the consumer receives the product; for services, on the day the contract is concluded. Instructions and the form are on the Right of withdrawal page.

For services, when ordering the consumer expressly asks us to start before the withdrawal period ends and acknowledges that the right of withdrawal is lost once the service has been fully performed. If the consumer withdraws during performance, they pay a proportionate part of the price.

After withdrawal we refund all payments received, including standard delivery costs, no later than 14 days after receiving the notice of withdrawal, using the same means of payment the consumer used. For products we may withhold the refund until we receive the product back or the consumer provides proof of having sent it. The consumer bears the direct cost of returning the product.

9. Conformity of goods

The seller is liable for any lack of conformity that exists at delivery and becomes apparent within two years of delivery. A lack of conformity that becomes apparent within one year of delivery is presumed to have existed at delivery.

The consumer notifies the seller of a lack of conformity at radiesthesia@somel.si. They may ask for conformity to be restored free of charge (repair or replacement) and, under the conditions set by law, for a proportionate price reduction or for withdrawal from the contract and a refund.

The seller gives no separate commercial guarantee unless stated for a product.

10. Nature of the services

Radiesthesic measurements and maps express the practitioner’s perception. They do not replace medical, construction, geological or any other professional advice and are not a basis for health or building decisions.

11. Complaints and disputes

Complaints are accepted at radiesthesia@somel.si. We confirm receipt within five working days, say in the same period how long handling will take, and keep the customer informed.

We aim to settle disputes amicably. The seller does not recognise any alternative dispute resolution provider as competent. If a dispute cannot be settled amicably, the competent court decides.

Slovenian law applies. This does not deprive a consumer of the protection given by the mandatory provisions of the law of the country where they habitually reside.

12. Personal data

How we process personal data is described in the Privacy policy.